The webIRESS trading platform is one of the most common online share and CFD trading platforms in Australia. WebIRESS is used by most of the major online brokers including, Comsec, Etrade, and Bell Direct, however, like all on-line trading platforms, some traders might experience technical hiccups when first logging in. Some of the more common technical issues that you might encounter along with simple solutions are outlined below.
By far the most common technical issue encountered by new webIRESS users is what is known as the “ticking clock error” this is simply an endlessly ticking clock that appears on your browser along with the words “installing the software please wait”, however, unfortunately for most the wait is endless. The “ticking clock error” is a common problem with a simple solution, this error occurs because Sun Java 1.4 or better has not been installed. The problem can often be resolved through a quick Java update or new installation from the Sun Java website. In certain circumstances a recent version of Java may be installed yet this error still occurs, often this is due to a pop-up blocker or antivirus software preventing your computer from accessing “webdf.iress.com.au” and Port 6080 or 80, this can be corrected by allowing your firewall or antivirus program to access “*.iress.com.au” and port 6080 or 80. As a precautionary measure, you should always clear your browser’s cookies and temporary internet files before making any changes to ensure that your old settings are deleted.
Most webIRESS problems are related to Java or the security settings on your computer, however, on occasions, problems may arise as a result of your internet connection or LAN firewall settings. Testing connectivity to the webIRESS server is easy and should be done if you are unable to resolve your connection problems through the installation of Java or firewall and antivirus permission changes. A simple telnet connectivity test can be run by following the instructions below:
1. Go to “Start” > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.
A Telnet window opens with the message “Connecting to web.iress.com.au…”
If the connection is successful, the Telnet message will disappear leaving a flashing block or cursor in the top left corner of the Telnet window.
If a connection cannot be established you should contact your ISP or network administrator as it is likely that ports 6080 or 80 are being blocked by your firewall.
These are some of the most common webIRESS problems, if after attempting the above solutions you are still unable to resolve your webIRESS connection problem you should contact your broker who will be able to conduct more advanced webIRESS troubleshooting.